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Recommendation

Learn and apply a design-for-all approach

  • All users will appreciate to customise interface settings and save them. Such personalised options could control several applications so that they have the possibility to activate it at their convenience.
  • Users with any kind and level of impairment may need slower or more precise options for giving input to the application (e.g. zooming the camera, clicking on buttons).
  • Users with any kind and level of physical disabilities may need to rearrange, hide, magnify or rearrange spacing and positioning of some components of the user interface to ensure they can operate with them more easily.
  • After a certain period, depending on different factors, users may have issues recalling how to use the application and may need to review the initial training tips, their control options and their action history.
  • Users may need assistance to progress through the app’s environment. Offer tips and suggestions depending on time or number of input errors, a FAQ section link provided when a known error is triggered and human-assistance when the user find barriers in finalising a process for a long time or for several times.
  • Users may need training sessions and to practice before using the app with full competence.
  • Users may need to reduce the speed of the information they are receiving (e.g. scrolling text, audio or video contents, pop-up contents).
  • Users may prefer to use particular communication options when contacting support (e.g. chat only, voice only).
  • The graphic interface should look that is made for everyone, not only appealing for young people. Consider designing several themes appropriate for different users’ ages and different levels of digital skills.