- Themes: Universal Design Principles
- Categories: Equitability / Flexibility
- Services: Electronic parcel locker / Food delivery service / Multimodal route planner / Other / Ride or car-sharing
- Users: Designer
Assess diverse contexts of use
Due to mobile devices’ reduced pocket size, there is an indefinite number and diversity of contexts of use if compared to digital contents visited through desktop screens. Contextual inquiries can help collect information on how applications are used by vulnerable-to-exclusion people, observing them using their own devices in a natural setting and allowing to spot weak points of the application. We suggest that a working demo is tested with the test-user’s personal device, in her/his living context and in multiple environments in which she/he would use the application. The results will spot weak points of the application which can be more easily revised in the early stages of development.