Go beyond cost-benefit and embrace the Universal Design approach

Policy makers shall consider digital mobility and goods delivery applications the same way they consider public transport services and the purchase of basic goods: essential. The cost-benefit analysis of private companies will always self-assess that investing in accessibility and inclusivity is a “disproportionate burden”, thus marginalising persons with any degree of limitation, which represents as much as 24% of the total population. Comprehensive regulatory frameworks – as suggested in (D1.4, 2021) may set minimum requirements for accessibility and inclusion and also reward operators that go the extra mile to improve their services for vulnerable people.