- Themes: Assistance offered / Universal Design Principles
- Categories: Digital capability / Flexibility
- Services: Electronic parcel locker / Food delivery service / Multimodal route planner / Other / Ride or car-sharing
- Users: Designer / Developer
Simultaneously support the need for users’ autonomy and mutual learning
Developers should consider the need for autonomy of all people using their applications and simultaneously support their attitude to peer-to-peer learning (asking other users, friends or even unknown people support). As an example, applications dedicated to people with impairments should be comprehensible enough to all people who do not experience the same barriers, in order to ensure that support can be offered by friends, family or caregivers in case of need.
Asking for assistance in using a new software or application is a common habit to all users during first exploration of a new app. At the same time, developers should ensure that official contact-points on multiple channels are available at all times, prepared to offer proper and prompt assistance if the application is not working as expected.