- Themes: Universal Design Principles
- Categories: Equitability
- Services: Electronic parcel locker / Food delivery service / Multimodal route planner / Other / Ride or car-sharing
- Users: Service provider
Increase the quality offer offering an extended range of services to satisfy special needs
- Keep service available as many working hours as possible
- Cover the largest geographical area as much as possible
- Offer the option of booking in advance/reserving the service, also for food deliveries
- Provide customizable booking options (e.g. request assistance with luggage)
- Offer alternative channels to place orders (e.g., WhatsApp, Viber, phone number, etc.)
- Food delivery services should increase food options (vegetarian, healthy, fresh-food and not only cooked food, etc.) (for delivery/ courier services)
- Food delivery services should give users the opportunity to select preferences related with diseases, allergies and cooking requirements
- Food delivery services should offer options of budget menus / offers for low income people