Increase financial inclusivity through intuitive, accessible and equitable payment procedure options

The service needs to:

  • Be affordable and provide transparent pricing
  • Allow several payment alternatives, including cash and digital wallets payments (e.g. PayPal)
  • Offer the possibility of buying coupons for the service to allow cash payments, without the need for the rider/driver to carry cash money
  • Ensure riders/drivers have a card reader machine
  • Limit the number of external applications necessary to complete payment (banking app is necessary)
  • Notify in advance all services and subscriptions that will be in auto-renewal mode, sending several reminders on different channels before subscription ends and before automatic payment (e.g. via mail, push notification, pop-up advice)
  • Provide feedback on transactions, such as notifications and warnings, to reassure online payments.
  • Implement digital payments with third party trusted services