- Themes: Universal Design Principles
- Categories: Equitability
- Services: Electronic parcel locker / Food delivery service / Multimodal route planner / Other / Ride or car-sharing
- Users: Designer / Service provider
Involve users and non-users in the prototyping phase
The preliminary project of a new application can be presented as a minimal prototype to small groups of people. Through journey maps and personas important insights can already be collected and there is a large amount of methods to engage people at risk of exclusion, from the least to the most structured, of which usability testing is only one branch.