- Themes: Service Features / Universal Design Principles
- Categories: Communication / Data protection and privacy / Digital (and spatial) wayfinding / Equitability / Subscription, reservation and registration
- Services: Electronic parcel locker / Food delivery service / Multimodal route planner / Other / Ride or car-sharing
- Users: Developer / Policy maker / Service provider
Implement technical accessibility through full compliance with data protection and privacy regulations, paying attention to inclusivity
A full and easy access to your Privacy Policy, Terms of Use and Personal Data Treatment information should be provided to all users, especially vulnerable-to-exclusion users, mitigating readability issues. Inclusivity can be increased by:
- Avoiding collecting unnecessary data from users and always asking for their permission before accessing features or information on their devices (e.g. camera, microphone, contact details, biometric data…);
- Periodically reviewing the actual data collection procedures and developing an automated procedure to remove unnecessary/expired data;
- Collecting as little personal data as possible and provide the same level of service and comprehensibility of your data treatment to all users, including impaired ones;
- Ensuring personal data is always available for users to edit, posing no time-limits and no risk of data loss during compilation;
- Providing higher control on data and support to users, for example offering direct link to organisations that users can call anonymously to receive help (trusted referees);
- Developing the Privacy Policy and Terms of Use also in a version with easy-to-read contents, offering when possible visual explanations and simplified navigation across sections and text blocks;
- Developing alternative versions of the Privacy Policy and Terms of Use in multimedia formats (short videos or animations, sign-language or audio-recordings) summarising the main points;
- Splitting all data treatment contents in smaller information “pieces”, in order to be able to easily update when needed.