- Themes: Assistance offered / Universal Design Principles
- Categories: Communication / Digital capability / Equitability / Physical and cognitive effort
- Services: Electronic parcel locker / Food delivery service / Multimodal route planner / Other / Ride or car-sharing
- Users: Service provider
Increase inclusivity of support contact-points and human assistance
- Ensure users can reach out for support immediately, requiring a minimum input/effort
- Provide users understandable instructions and description on how human assistance can be reached
