Increase the quality and the accessibility of on-site and in-person interaction with your service

The service location -and the route to get to it- should be accessible for different vulnerable user groups (e.g. visual, mobility, auditory impairment, accessible with children and large baggage, pets, etc.).
The service access point should be customizable when possible (e.g. boarding spot/area for ride sharing services).
Ride-sharing services should generate meeting points or use existing bus stops to pick up users.
Offer direct contact whenever possible and also provide the possibility of contacting driver/rider before use to allow arranging details.
The driver/rider should speak slowly and in a clear way and offering support to comprehension.
Drivers/riders and service providers should be trained about inclusivity and the importance of a friendly, empathic approach.
Assign the same personnel for the same user or area if possible to ensure fidelization.
Drivers/riders should be capable of communicating in the local language, communication in English is an added benefit.
Drivers/ Riders should offer support when necessary (for example, when passenger has a child).
Food and product delivery services should use an uniform packaging (e.g., main dish in squared package, side-dish in a round package) to help people with reduced vision recognize what product they are receiving/handling.